FAQs

1. How do I determine my necklace size?

To find the perfect necklace size, measure your neck circumference using a flexible tape measure and add a few inches for comfort. Alternatively, you can refer to our size guide for assistance in selecting the right length for your necklace.

2. Can I wear my YKAS jewelry in water?

To maintain the integrity of your YKAS jewelry, we recommend avoiding prolonged exposure to water, especially chlorine and saltwater. Remove your jewelry before swimming, showering, or participating in water-related activities.

3. Do you offer gift cards?

Yes, we offer gift cards for purchase online. Gift cards are a perfect choice for special occasions and allow your loved ones to select their favorite YKAS jewelry pieces.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's status and estimated delivery date.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of purchase for a full refund or exchange. Please refer to our return policy for detailed instructions.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our website for a list of supported international shipping destinations and associated fees.

7. How can I contact customer support?

For any inquiries, concerns, or assistance, please reach out to our dedicated customer support team through the contact information provided on our website. We are here to help you with any questions you may have regarding your YKAS experience.